We understand that things don’t always go as expected. If you are not satisfied with [SEU PRODUTO] and would like to request a refund, please follow the steps below. Please read our refund policy carefully.
To request a refund, please follow these steps:
Step 1: Prepare your refund email
Open the email account you used to purchase [SEU PRODUTO] and compose a new email.
Step 2: Address your email.
Send your email to our support address:
Step 3: Subject line.
Clearly indicate in the subject line of your email that you are requesting a refund. For example:
Subject: Refund Request - [SEU PRODUTO]
Step 4: Email body – provide required information.
In the body of your email, include the following information:
Example email text:
Subject: Refund Request - [SEU PRODUTO]
Dear [SEU PRODUTO] Support Team,
I am writing to request a refund for my purchase of [SEU PRODUTO].
Your Name: [Your full name]
Order number: [Your order number – if available]
Email used for purchase: [Your email address – this should be the email you are sending from]
[Optional: Briefly state your reason for the refund – e.g., "I found the product does not meet my expectations."]
Thank you for your time and assistance.
Kind regards,
[Your full name]
Step 5: Send your email.
Once your email with all required information is ready, send it to cs@pureessentialswellness.com.
After we receive your refund email, our support team will review it as quickly as possible. Please allow us 5-10 business days to process your request and reply. We may contact you if we need further information.
If approved, refunds are typically returned to your original payment method. The time it takes for the refund to appear in your account may vary depending on the payment provider.
If you have any questions about the refund process, please do not hesitate to contact us at cs@pureessentialswellness.com.
Thank you for your understanding.
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